What Is Cisco Service Contract

Cisco Service Contract: Everything You Need to Know

If you`re running a business that heavily relies on technology, chances are you`re familiar with Cisco Systems. Cisco is a leading technology company that provides networking hardware, software, and services to businesses around the globe. One of the core services that Cisco offers is a service contract. In this article, we`ll delve into what a Cisco service contract is and how it can benefit your business.

What is a Cisco Service Contract?

A Cisco service contract is a support agreement between Cisco and its clients. The contract outlines the level of support that clients can expect from Cisco, including maintenance, software upgrades, technical support, and other services. There are different types of service contracts, each tailored to meet the specific needs of different businesses.

The different types of Cisco service contracts are:

1. Cisco Smart Net Total Care – This contract provides comprehensive technical support, software upgrades, and hardware replacement options. It`s ideal for businesses that require proactive, ongoing support for their Cisco networking equipment.

2. Cisco Essential Operate Service – This contract is designed for businesses that need technical support and software upgrades for their Cisco networking equipment. It`s a simpler and more affordable contract that still provides the essential services needed to keep your network running smoothly.

3. Cisco Software Support Service (SWSS) – This contract provides access to software updates, upgrades, and technical support for Cisco software products. It`s ideal for businesses that use Cisco software products such as WebEx, Jabber, and AnyConnect.

4. Cisco Collaborative Support Service (CSS) – This contract is designed for businesses that need technical support for Cisco collaboration products such as WebEx, Spark, and Cisco Meeting Server.

Benefits of a Cisco Service Contract

1. Improved reliability – With a Cisco service contract, your networking equipment will be regularly maintained and updated, reducing the risk of downtime and improving overall reliability.

2. Enhanced security – Cisco regularly releases security patches and software updates to address vulnerabilities and protect against cyber threats. With a service contract, you`ll have access to these updates and be able to keep your network secure.

3. Faster resolution of issues – With Cisco technical support, you`ll have access to experts who can quickly diagnose and resolve any issues that arise with your networking equipment.

4. Reduced costs – A Cisco service contract can help reduce the overall cost of ownership of your networking equipment by providing discounted pricing on hardware replacement and reducing the need for costly emergency repairs.


A Cisco service contract is an essential investment for businesses that rely on Cisco networking equipment. It provides ongoing technical support, software upgrades, and maintenance, which can help ensure that your network is secure, reliable, and operating at peak performance. With the right service contract, you can focus on growing your business while Cisco takes care of your networking needs.